Accessible Information Standard
The Accessible Information Standard is a new mandatory requirement that all NHS and adult social care services must follow. Its purpose is to ensure that all service users (or their carers) can receive/access information in the format that is right for them so that they may best understand it: this requires Rowcroft Medical Centre to make information available in large print, EasyRead, audio files, languages other than English etc, and/or to provide professional communication support if needed, for example from a British Sign Language interpreter.
Patients will be asked if they have a preferred format for their information and communication. This preference will then be recorded on the clinical record, and with consent, shared with other health and social care professionals to ensure that every individual gets the information they need. This includes letters for appointments and information leaflets about clinical conditions or treatment.
If you require any of the services mentioned above please ask reception.